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General Information

What is your Sales Policy?
Goldstar Europe is strictly a trade-only supplier. Goldstar will only work with accredited distributors who are supplying their clients with decorated product for use as promotional or advertising items.

 

How should I send my artwork?
The preferred format for artwork is vector based EPS, Adobe Illustrator.ai files. High resolution images must be minimum 300 dpi in the following formats - Photoshop, Illustrator, PDF or JPEG files. For PDF and Illustrator files, the images must be embedded into the file. All fonts must be converted to curves/outlines and artwork must be sized to the approximate print area for the best results.
Please note that custom artwork modifications will be charged at €50 per hour and the customer will be contacted if additional
charges apply.

 

Is it possible to match Pantones with your full-colour process items?
Process colour is the blending of four primary colours that provide a wide array of pleasing colours as in print advertising such as magazine ads. Since they are not comprised of pigments, process colours provide an approximate pleasing colour match, but not an exact PMS match. PMS colour references will be converted to process colours known as CMYK. A Pantone process colour imaging guide can be used to reference similar CMYK values.


What are your production turnaround times?
Please note that our production time generally begins the day after your order has been received and artwork has been approved. Saturdays, Sundays and public holidays do not count as working days.

Product Area Production Time 
Metal Items1-3 working days
Gift Sets4-5 working days
Full-Colour Items5-8 working days
Plastic pens 5-8 working days 
USA-Produced Items 12-15 working days 
Paper Items 5-8 working days 


What are your Standard Delivery times?
All goods are shipped from Dundalk, Ireland and our standard delivery times by country / region are as follows:
• France, Germany and Benelux: 4-5 working days
• UK: 3-4 working days
• Ireland: 1-2 working days
• Italy, Spain, Portugal and Nordic countries 5-6 working days.

 

Do you offer express shipping?
All our standard shipments are included in the price. However, express deliveries are possible for an additional cost. The additional cost for express shipping will vary depending on the destination and weight of the order. Please ask your account manager at the time of placing your order.

 

Can you ship to multiple addresses?
Yes we can. Our all-inclusive pricing includes delivery to one address only so delivery to more than one address may incur additional charges.

 

What are your Payment conditions?
You have up to 60 days from the date of issue to complete your payment. All orders are subject to credit approval.

 

Do you provide virtual artworks?
Yes. Virtual artworks will be provided free of charge to our distribution partners within reason.


Do you provide a quality guarantee?
We certainly do. Your purchase must be free of defects and produced exactly to your order specification. If it is not, you may return the unused portion, anytime within 60 days for a prompt and courteous refund. Your satisfaction is 100% guaranteed.


Logos and Images: Please note that the images used in our catalogue are for visual purposes only, and do not imply that product has been supplied to any of the companies shown. The image of a company logo on a pen in no way suggests that the company endorses the product or other products offered in the catalogue.


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