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General Information

What is your Sales Policy?

Goldstar Europe is strictly a trade-only supplier. Goldstar will only work with accredited distributors who are supplying their clients with decorated product for use as promotional or advertising items.

 

How should I send my artwork?

The preferred format for artwork is vector based EPS, Adobe Illustrator.ai files. High resolution images must be minimum 300 dpi in the following formats - Photoshop, Illustrator, PDF or JPEG files. For PDF and Illustrator files, the images must be embedded into the file. All fonts must be converted to curves/outlines and artwork must be sized to the approximate print area for the best results.
Please note that custom artwork modifications will be charged at €50 per hour and the customer will be contacted if additional
charges apply.

 

What are your production turnaround times?

Please note that our production time generally begins the day after your order has been received and artwork has been approved. Saturdays, Sundays and public holidays do not count as working days.

 

Transfer of title:

The customer agrees that the risk of loss and title for any printed product passed to you upon our delivery to our carrier.

 

What are your Standard Delivery times?

All goods are shipped from Dundalk, Ireland and our standard delivery times by country / region are as follows:
• France, Germany and Benelux: 6-8 working days
• UK: 4-5 working days
• Ireland: 4-5 working days
• Italy, Spain, Portugal and Nordic countries 10-11 working days.

 

Do you offer express shipping?

All our standard shipments are included in the price. However, express deliveries are possible for an additional cost. The additional cost for express shipping will vary depending on the destination and weight of the order. Please ask your account manager at the time of placing your order.

 

Can you ship to multiple addresses?

Yes we can. Our all-inclusive pricing includes delivery to one address only so delivery to more than one address may incur additional charges.

 

What are your Payment conditions?

You have up to 60 days from the date of issue to complete your payment. All orders are subject to credit approval.

 

Do you provide virtual artworks?

Yes. Virtual artworks will be provided free of charge to our distribution partners within reason.

 

Do you provide a quality guarantee?

We certainly do. Your purchase must be free of defects and produced exactly to your order specification. If it is not, you may return the unused portion, anytime within 60 days for a prompt and courteous refund. Your satisfaction is 100% guaranteed.

 

Logos and Images: Please note that the images used in our catalogue are for visual purposes only, and do not imply that product has been supplied to any of the companies shown. The image of a company logo on a pen in no way suggests that the company endorses the product or other products offered in the catalogue.


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